1) Please take pictures of the mattress without sheets and a close-up of the problem. Pictures must not have bedding on the mattress, view from above the mattress, and view from foot of the bed at mattress level. *Additional documentation may be requested.
2) Please scan a copy of your receipt.

3) Once your claim is received you will be contacted by our Customer Service Advocate/Claims Department at which time your pictures and receipt will be requested if it was not uploaded at time of claim.

Sleep Solutions Outlet product does not carry a warranty on any of our mattresses. It is strictly on a case by case basis if we determine that you have received a truly defective product we can exchange it for a top of the line product. Your satisfaction is our number one priority.


  • Customer Information

  • Name * Required
  • Address * Required
  • Product Information

  • Date Format: MM slash DD slash YYYY
  • I purchased a mattress protector * Required
  • I purchased a box spring(s) or adjustable base(s) * Required
  • I purchased a frame * Required
  • I purchased a Pillowtop * Required
  • My frame has center support * Required
  • Defect/Problem

  • Is your mattress squeaking * Required
  • Is your mattress sagging * Required
  • Is the sagging more than 1.5" * Required
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