You can rest easy knowing we stand behind everything we sell.
At Sleep Solutions Outlet, it is our policy to offer a Peace of Mind Guarantee. Sleep Solutions Outlet will replace any mattress that is defective due to faulty workmanship or materials within three (3) years of the date of purchase, subject to the limitations described below. The value of the replacement mattress will be equal to or less than the original purchase price, less tax. The original purchase price can also be applied to a mattress of greater value if the purchaser pays the difference. Delivery costs are the responsibility of the purchaser.
If a claim is made under this policy, Sleep Solutions Outlet may require proof of the quality of the foundation, adjustable bed base, or bed frame used in conjunction with the mattress.
This Limited Warranty only covers manufacturing defects in a King or Queen mattress when it is subject to proper handling and normal use in conjunction with a bed frame that has:
1) a rigid bridge bar with a supporting leg and
2) at least 5 legs, or 5 equally spaced hard wood cross slats.
This Limited Warranty Does Not Cover:
- Comfort preference.
- Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains.
- Damage associated with an improper bed frame, foundation, or adjustable base. See above for description of a proper bed frame.
- Normal indentations or sagging (not associated with sag in foundation) of less than ½” for Latex or Innerspring mattresses, or less than ¾” for Memory Foam mattresses.
- Indentations caused by misuse, abuse, or factors other than a product defect.
To seek action under this Limited Warranty, the purchaser must file a claim here and provide all required information.
This Limited Warranty gives you certain rights, and you may also have other rights, which vary from state to state.
Please retain this Limited Warranty and original proof of purchase for at least 3 years from the date of purchase for possible future reference.